Refund policy

1. Final Shipping Policy

Last Updated: March 19, 2026

At Cubs N Cradle, we are committed to delivering your order accurately, in good condition, and on time.

📦 Where We Ship

We currently ship to the following destinations:

  • Nigeria (Lagos and all states)

  • United States (Lower 48 states only)

  • Canada

  • Note: We do not currently ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or US Territories.

🚚 Shipping Rates & Delivery Times

Region Shipping Method Cost Estimated Delivery (Transit)
US & Canada Standard Shipping $5.99 USD 7–15 Business Days
US & Canada Free Shipping $0.00 7–15 Business Days
Nigeria Standard Shipping $8.00 USD 15–30 Business Days
Nigeria Express Shipping $20.00 USD 7–15 Business Days
Export to Sheets

  • Free Shipping: Automatically applies to all orders of $50.00 USD or more.

  • Order Processing (Handling): All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

🌍 Customs, Duties & Taxes

  • United States: Orders are dispatched from our international fulfillment center in Guangdong, China. For orders under $800 USD, no additional customs duties apply at delivery. Sales taxes are calculated at checkout.

  • Canada: Orders are shipped internationally. You may be subject to import taxes or fees levied by the Canada Border Services Agency (CBSA). These are the responsibility of the recipient.

  • Nigeria: Inventory is dispatched directly from our warehouse in Guangdong, China. Shipments may be subject to Nigerian Customs Service duties upon arrival, which must be settled by the customer.

📍 Contact & Business Location

Cubs N Cradle Store [Insert Your Registered Physical Address Here] Email: info@cubsncraddle.store WhatsApp: +2348102927120 Hours: Mon–Sat, 9:00 AM – 5:00 PM (WAT)

2. Final Refund & Return Policy

Last Updated: March 19, 2026

To start a return, please email us at info@cubsncraddle.store or contact us via WhatsApp at +2348102927120.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

2. Eligibility & Hygiene Safety

To be eligible, items must be unused, unwashed, and in original packaging with seals intact.

  • Non-Returnable for Hygiene: Opened pacifiers, baby bottles, teething toys, nursing pads, and breast pumps.

  • Final Sale: Personalized items and digital products.

3. The Return Process

  • Step 1: Contact us with your Order Number and photos if the item is damaged.

  • Step 2: We will provide a Return Authorization (RMA) and the correct regional warehouse address (US or Nigeria).

  • Step 3: Ship the item back within 7 days of receiving your RMA.

  • Step 4: Inspection takes 3–5 business days upon arrival.

4. Shipping Costs

  • Customer Choice: For "Buyer’s Remorse" (wrong size/color/changed mind), the customer is responsible for return shipping costs.

  • Our Error: If the item is defective or incorrect, Cubs N Cradle covers all return shipping costs via a prepaid label or reimbursement.

5. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective or damaged, contact us within 7 days of delivery. We will file a claim and send a replacement immediately or issue a full refund.

6. Refunds

  • Refund Method: Credits are applied to your original payment method.

  • Timeline: Expect 7–14 business days from the time we receive your return to see the credit in your account.

  • Restocking Fees: We do not charge restocking fees.

 

  • 📍 Business Location Cubs N Cradle Store

            16 Sunday Aina Str,
             Alakuko,
             Lagos

  • Email: info@cubsncraddle.store
  • Phone/WhatsApp: +2348102927120
  • Business hours: Monday–Saturday, 9:00 AM – 5:00 PM (WAT)